JeremyAWilliams.com

If you’ve already created a Twitter account, a Facebook Fan Page and a Wordpress blog for your organization, you’re on the right track. Now that you have accounts at a handful of social media sites, how do you manage them all?

There are dozens of social media management platforms out there, including some great ones like TweetDeck and Seesmic. Both are great applications, but they need to be installed on your computer. One of the many great things about Hootsuite is it’s 100% web-based. You simply visit Hootsuite.com, log in and you can manage your social media initiatives from any computer with an internet connection.

Hootsuite Screenshot

Hootsuite originally launched in late 2008 as a dedicated Twitter client. As you can see from this screenshot, it’s evolved into a powerful social media management platform. In addition to Twitter, you can now manage Facebook (including Facebook Fan Pages), LinkedIn, Wordpress and the lesser-used Ping.FM.

Do you want to post the same message to your Facebook page and your Twitter account? Do you want to set up your blog to feed through to your Twitter and Facebook accounts? Do you want to set up multiple accounts so different people at your organization can help manage your social media strategy? Hootsuite lets you do all this and more.

Hootsuite Stats Screenshot

Hootsuite also automatically shortens links using their Ow.ly URL shortener and gives you detailed stats about each links posted through Hootsuite. You can look at link stats from the past 24 hours, past week, past month or any other timeframe.

I’ve been using Hootsuite as my primary social media management tool for the past several months and I’ve been extremely impressed. There is a Hootsuite App available for iPhone and I’m waiting for the Blackberry app that will hopefully follow.

Have you used Hootsuite?

It was great to see so many partners from the Indiana Tourism industry at this year’s Hoosier Hospitality Conference (@HoosierHospConf on Twitter) at the Crowne Plaza in Indianapolis this week. In addition to some great panelists (@Doug Karr of Compendium Blogware, @Kyle Lacy of Brandswag, @Paula Werne of Holiday World, @John Palmer of MediaSauce, Santhana Naidu of Williams Randall Marketing and Jeff Robinson of the ICVA, just to name a few), there were some great topics discussed. Among those topics, RSS was only briefly touched. I had a few people make comments to me about being interested in RSS, but not quite understanding it. If you’re interested in reading my first post about RSS, please check it out.

The people at CommonCraft have created a wonderful video series called “…in plain english” (check out their channel on YouTube) where they give you a quick and easy to understand description of lots of different types of technology, from Twitter to blogs, from social media to wikis, even from web search strategies to electing a US President. Below, I’ve included their “RSS in plain English” video. It gives a great, simple description of what RSS is and how to use it.

So now you understand what RSS is, and how it can help you to stay up-to-date on websites and blogs that you want to follow, but who should you follow first? The Tourism Tech Corner, of course! Use this RSS link to subscribe to the Tourism Tech Corner in your new RSS reader (I recommend Google Reader). While you’re at it, you should probably subscribe to the new Visit Indiana Blog too (RSS link here).

Now that you’ve set up your RSS reader and you have started following some blogs, it’s time to begin subscribing to your favorite websites or blogs. If you’re using Firefox as your web browser (which I recommend), they make subscribing to RSS feeds REALLY easy. Look at the image on the right. I’ve boxed the RSS feed icons in yellow. Firefox actually scans the websites to see if there is a feed to subscribe to and if there is, Firefox will place the feed icon in the address bar. Simply click on the RSS icon and you’ll be able to subscribe to the site.

In a later post, I’ll talk about how to set up your website so others can subscribe to your RSS feed, but the basics of RSS are here and it can save a tremendous amount of time as you let the information  come to you, rather than spending the time to go find the information you want.

Regardless of how you define the word ‘recession’, we’re definitely in a down economy. Local, State and Federal governments are taking in less tax money than expected, many businesses are losing money, budgets are being slashed across the board (especially in marketing and advertising) and many consumers are pinching every penny they can. While this all sounds very ‘doom and gloom’, it doesn’t have to be. There are effective ways to market to your customers, even in a slow economy like the one we’re in now.

I’ve been reading articles just about every day that talk about the opportunities that have arisen because of the slowdown in the economy and here are seven trends I’ve noticed (in no particular order):

• Email Marketing
  • Permission-based email blasts are still a great way to keep your consumers up-t0-date on things going on with your company. Unlike direct mail pieces, your consumers have requested to receive information from you via email. That gives you the opportunity to give your consumers what they want.
• Web Analytics Integration
  • There are several web analytics suites available, but whichever suite you decide to use, you should use one. Google Analytics is a good free option. I’ve found that one of the most useful features of Google Analytics it the ability to find out which search terms people used to find your site. That knowledge can help you better optimize your website’s content or assist in the creation of a Search Engine Marketing (SEM) campaign to push more traffic to your site.
• Search Engine Optimization (SEO)
  • While there are many companies that specialize in SEO you can do some basic optimization on your own. Focus on keywords that relate to your business. If the copy on your website hasn’t been rewritten in a few years or even a few months, it’s probably time to put up some new copy. This will help the search engines find your site when users search for those keywords.
• Blogging
  • In addition to enabling you to get information out quickly and informally, blogging can also be good for SEO (see above). If you use your organization’s blog strategically, by using key words and focusing on specific topics, you can come to be seen as an authority in your field. Search engines love blogs because content is created frequently and is stored forever. Unlike a website where you change out the content on a page a few times a year, every time you create a new blog post, all the old posts are still there, continuing to be indexed by the search engines.
• Social Media engagement
  • In the same way that blogging is good for SEO, social media can be as well. By getting involved on different social media sites, your name gets out there more and, in addition to delivering information to your consumers in a new way, people will be able to find you in more places using search engines. (Click on the image on the right, you’ll notice that when I searched for “visit indiana” in google, our webpage came up, but so did our twitter page and our Visit Indiana blog. Those are two more opportunities for people to find us.)
• Search Engine Marketing (SEM)
  • Search engine marketing is a relatively inexpensive way to drive more traffic to your site. If you are working to optimize the content on your website for search engines and engaged in blogging and social media, you’re in a great place. But if you want to supplement that work with paid search listings, SEM is for you. I know that the Columbus Area CVB uses paid search and it’s also a part of our ongoing marketing plan as well. This summer, our office launched Live Indiana for our summer promotion. During the promotion, we targeted consumers we don’t typically target – specifically, motorcycle enthusiasts. Since we did not have a wealth of motorcycle content on our website, we purchased motorcycle related keywords in Google and Yahoo and were able to drive traffic to our Live Indiana motorcycle promotion through SEM.
• Social Media Advertising
  • Social media advertising, especially on sites like Facebook is another way to stretch just a few dollars a very long way. Facebook allows you to advertiser either a group or fan page on Facebook or an outside website. I created a mock-up ad we might have used for the motorcycles portion of Live Indiana this summer. I was able to target about 30,000 adults 18+ in Indiana and the surrounding states who have an interest in motorcycles and motorcycle riding. You can also dig down much deeper to target more specifically. You can also run your campaign based on ad views or on click-throughs. (click on the image for a larger version)
  • Columbus Area CVB launched a campaign in October called Chicks Click Here. The campaign features a website, blog and a Facebook group – Unforgettable Women. Cindy from the CVB will put up a post with more details about the campaign, but for just about $25 a month, they’ve run a pay-per-click campaign on Facebook and have been able to attract women from as far away as San Diego, Boston, Florida and everywhere in between, to join them in the Unforgettable Women group.

Many of us will experience budget cuts in the year to come, but by thinking strategically and investing some time and effort, you can stretch those limited marketing dollars in ways you haven’t stretched them before.

Have you already implemented some of these marketing tactics? If so, what results have you seen? If not, do you think you will look to internet advertising more over the next year?

Some sources:

• MediaPost – Social Media Wins In Marketers’ ‘09 Plans
• BusinessWeek – Why Online Ads Are Weathering the Recession
• New York Times – Some Online Ads Thrive in a Miserable Economy

[youtube=http://www.youtube.com/watch?v=BmykFKjNpdY]

You really should watch this Motrin ad before reading the post, but here’s a brief synopsis if you choose not to.

The ad targets moms, especially moms who use baby carriers to hold their young ones. It mentions that all different types of baby carriers seem to be in style now, and although they’re supposed to be good for the baby, they’re hard on mom’s back, neck and shoulders. In the end, the mom in the ad says that the pain is alright, because “it’s a good kind of pain – it’s for my kid.” Plus, she states “it totally makes me feel like an official mom.”

Motrin launched the ad above at the end of September, but a little over a week ago (on Nov. 15th) the ad was picked up by some bloggers and all hell broke loose. The very next day (Nov. 16th) Motrin yanked the ad and responded with an apology on their website. (see this timeline for the details of how the story broke)

The comments about the story ranged from support and understanding of Motrin’s goals to anger and frustration at the tone of the ad. Some felt Motrin connected with them about a deeply personal issue – their infants. Others were insensed that Motrin would insinuate that baby carriers were simply a style statement. Others commented that if you properly wear a baby carrier, it won’t hurt your back, neck or shoulders. Here are some examples of comments that surfaced on Twitter on the 16th. Pay attention to the last comment, it sums up how social media can be used to your benefit:

Just think about that last comment for a minute. There were thousands of people contributing comments about one ad campaign. Think about the possibilities if you could harness the knowledge and opinions of that vocal minority. Social media allows you to do just that. While this campaign turned out to be a bit of a PR mess for Motrin, they’ve been able to identify thousands of people who they could use as they begin working on a new campaign. They can leverage this groundswell of consumers to float slogans or ad concepts by and get feedback BEFORE causing another Motrin-gate ’scandal’. (more…)

As I spend time online each day at work, I’ve been looking into the different DMOs here in Indiana who have already started blogging. Check out these great examples of Hoosier DMOs who are already blogging!

If I missed anyone, please let me know and I’ll add them to the list.

CVBs:

• Grant County – Get some great tips about things to do in and around Grant County (home of my Alma Mater, Taylor U). You can even subscribe to their RSS feed (See the TTC RSS post for more info about RSS)
• ICVA – Indianapolis does a great job with their blogs. Not only do they write their own internally, but they also act as a blogging aggregator by pulling in blogs from all across the city about a range of topics.
• Bloomington – Bloomington has several regularly-updated blogs that talk about all things Bloomington!
• Elkhart County – This is an example of a blog like the Visit Indiana blog. It’s housed at Blogger, so it’s absolutely free and a great way to break into blogging. This would be an example of a site where you might want to use a FeedBurner RSS feed.
• Spencer County – Spencer County has been blogging since July 2006!

Attractions:

• Holiday World – The Holiblog has been featured on here before. Paula has done a great job of interacting with her consumers through this and the Shared Memories blog. They also have some great Social Bookmarking elements on the blog and be sure to check them out on Twitter!
• Indiana Beach – I’ve also mentioned Indiana Beach’s blog before. It’s a great example of an attraction taking advantage of blogging to reach out to their members. I think that if they put an RSS Feed option on the blog, they might be able to grab a few more readers.
• Think Lincoln! – This blog details the “Lincoln Journey of Remembrance” – a riverboat ride down the Ohio and Mississippi rivers taken this summer.

Groundswell

My brother gave me a great gift for my birthday this year. He gave me Groundswell: Winning in a World Transformed by Social Technologies by Forrester Researchers Charlene Li and Josh Bernoff. I first heard about the book back in April at TIA’s TravelCom 2008 conference in Chicago. Charlene Li was one of the speakers and her session was titled: Welcome to 2013: The Changes in Technology and Consumers that Will Affect Your Business.

Her session was one of the most enlightening at the conference and it really lit a fire in me to begin working on more social media initiatives or the “groundswell” as she calls it.

This is a book that is a must-read for anyone thinking about getting into social media, and that should be every single one of you.

Not only does the book do a great job of explaining what the groundswell is, but it also gives you a breakdown of several different “groundswell technologies” – many of which I talk about here on the Tourism Tech Corner – including Facebook, Twitter, YouTube, RSS, blogs, wikis and more.

One other benefit of the book is that, as Forrester Research employees, Li and Bernoff include solid numbers in the book that you can bring to your board of directors when you’re intersted in diving into some of these groundswell technologies. It might seem a bit silly to read a book about social media seeing as how it changes so quicky, but Groundswell was published this year, so it’s surprisingly up-to-date. That being said, you can be sure that the groundswell technology penetration percentages have climbed even since the printing of the book. I just read in the book last night that 8% of US online conusmers use RSS, and I just read that Forrester’s newest research puts that number at 11% now.

If you’re not quite ready to put down the money for the book, you can check out a PDF excerpt at the Groundswell website or read (and subscribe to via RSS) the Groundswell Blog. This is a book that won’t disappoint you.